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Data Deletion Instructions

Last Updated: July 25, 2026

PicWar provides in-app account deletion for the core account and character records described below. Because the current automatic flow does not yet remove every linked historical record, you can also ask SECOND WIND LIMITED to review and delete or anonymize other eligible data by following the instructions on this page.

1. How to Request Deletion

Email support@secondwindltd.xyz with the subject line Data Deletion Request.

To help us locate the correct account quickly, include the email address linked to your PicWar account, your in-app user ID if available, the platform you use (iPhone or Android), and whether you want us to delete your full account or only specific data.

2. Verification

Before deleting account data, we may ask you to verify that you control the account. This may include confirming your account email, recent sign-in details, purchase details, or other identifiers reasonably necessary to prevent unauthorized deletion requests.

3. What In-App Account Deletion Currently Processes

The application continues with core database cleanup if the Firebase Authentication removal attempt cannot be confirmed. The current automatic flow does not yet cascade-delete every battle, invitation, image-generation, support, analytics, or other linked historical record.

  • A request to remove your Firebase Authentication sign-in account
  • Your PicWar server-side user profile
  • Character records owned by your PicWar account

4. Requests for Other Linked Records

To request review of other records associated with your former account, email support@secondwindltd.xyz. After verifying ownership, we will delete or anonymize eligible records where technically and legally possible. Some shared battle or invitation records may need to be anonymized rather than removed so that other users' records remain consistent.

5. What We May Retain

Some information may be retained even after a deletion request is completed when we need it to comply with legal, tax, accounting, fraud prevention, security, or dispute-resolution obligations.

  • Transaction and subscription records required for accounting or tax compliance
  • Security logs and fraud-prevention records kept for a limited period
  • Records needed to enforce our legal rights, respond to lawful requests, or resolve chargebacks and disputes

6. Processing Time

We aim to review verified deletion requests promptly. In most cases, we complete deletion or anonymization within 30 days after verification, although complex requests or legal retention requirements may require additional time.

7. Subscription and Store Purchases

Deleting your PicWar account does not automatically cancel subscriptions billed by Apple or Google. You must manage App Store or Google Play subscriptions through your Apple ID or Google Play account settings.

8. Contact

If you need help with a deletion request, contact us at support@secondwindltd.xyz.